Privacy Policy
Privacy Policy
This Privacy Policy sets out how we, H.I.S. International Travel Pte Ltd, and our subsidiaries and associated companies (hereafter collectively referred to as “the Companies”) collect, use, disclose, transfer and store your Personal Information (as defined below). We are committed to protecting your privacy. The Companies may share your Personal Information with each other and use it in a manner and for purposes which are consistent with this Privacy Policy and consistent with the Personal Data Protection Act 2012 of Singapore. We may combine your Personal Information with other information for the purposes of providing products and services to you, or to improve our products, services, content and advertising.
Collection of Personal Information
We may collect, use, disclose, transfer and store any information you enter on our website or give us through various means, including telephone calls, emails, enquiries or bookings at our sales office, SMS, fax, post, and any platforms used by the Companies from time to time (collectively the “Platforms”). The information which we collect includes information that can identify you (“Personal Data”), including, but not limited to, your name, contact numbers, postal and email addresses, contact preferences, and, if you make a reservation with us, your credit card information. We may also request you to provide us with information on your travel preferences, the loyalty, frequent flyer and/or car rental programmes which you participate in, and feedback, testimonials, photographs and videos of the trip which you booked with us (together with the Personal Data collectively referred to as the “Personal Information”). You are not required to provide the Personal Information that we have requested, and if you choose not to provide the requested Personal Information, we may be prevented from providing certain products or services to you.
When you make a reservation with us on behalf of a travel companion or another person, we will request for the Personal Information of that individual. You should obtain the consent of such other individuals prior to providing their Personal Information to us. Any request to view or change their Personal Information provided in relation to the reservation which you have made can only be made through you or your account with us.
We may request Personal Information relating to you through surveys or contests which we conduct from time to time. Participation in these surveys or contests is completely voluntary and you have a choice as to whether or not to provide the Personal Information we have requested through the survey or contest. Personal Information collected through surveys will be used for the purposes of monitoring or improving the use and satisfaction of our services. Personal Information collected through contests will be used to notify winners and award prizes.
Your telephone calls with us may be recorded or monitored for the purposes of quality control and staff training. The call recordings will be retained by us for as long as reasonably necessary and will then be deleted. Any Personal Information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.
Usage of Personal Information
We will use your Personal Information for the following purposes:
- to provide you with the products and services you request;
- to provide you with travel confirmation and updates;
- to manage your account, including processing bills and providing travel notifications;
- to communicate with you in general;
- to respond to your questions and comments;
- to allow us to contact you for customer service, if necessary;
- to measure interest in and improve our products, services, and website;
- to notify you about special offers and travel-related products and services that may be of interest to you;
- to customise your experience on our website;
- to reward you as part of any reward and recognition programme you choose to join;
- to resolve disputes, collect fees, or troubleshoot problems;
- to prevent potentially prohibited or illegal activities;
- to enforce our Terms and Conditions when you make a travel booking with us; and
- as otherwise notified to you at the point of collection.
- Third Party Suppliers such as hotel, airline, car rental and activity providers, who fulfil your travel reservations with us. Please note that these third party suppliers may contact you as necessary to obtain additional information about you in order to facilitate the travel reservation which you have made through us.
- Third Party Vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or contest programmes and fraud prevention. We may also authorise third party vendors to collect Personal Information on our behalf, including as necessary to operate features of our Platforms, or to facilitate the delivery of online advertising tailored to your interests. Third party vendors have access to and may collect Personal Information only as needed to perform their functions and are not permitted to share or use the Personal Information for any other purpose.
- Business Partners with whom we may jointly offer products or services. If you choose to receive information about these products or services, we may share information about you, including your Personal Information, with those third party partners so that they can contact you directly by email or post about their products and services.
- Where disclosure is necessary to comply with applicable laws, governmental or other regulation or the requirements, orders, directions, instructions or notices of any regulatory authority or legal processes.
- When we believe it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities; to protect and defend the rights and property of the Companies.
- To effect a corporate transaction, in connection with the sale, merger, acquisition, spin-off or other corporate reorganisation of the Companies.
- We collect information on the areas of our website which you access through your mobile device, which allows us to refine the arrangement of our website content for compatibility with mobile devices. This information is collected anonymously and we cannot identify you from this.